Customer Satisfaction Money-Back Guarantee
We’re so confident that you’ll get results you’ll love with your new device that we offer a range of money-back guarantees on a range of our top brands. If you begin to start using the device and decide the item isn’t right for you, simply return it within the terms of the specific guarantee outlined below for a refund on the cost of the item. Please note your trial period begins upon receipt of your device as confirmed by the tracking number associated with your shipment, unless otherwise stated. If you have been using your device for longer than the designated money-back guarantee trial period, you will not automatically be eligible for a refund under this particular offer.
We offer a 90-day money-back guarantee on all Clarisonic devices. We ask that you have used the device for a 60-second treatment each day over a 30-day period to make sure that you have allowed enough time to start working on your skin and see consistent results. If after this time you are still not satisfied, please feel free to contact our customer service team to arrange the return of the item.
We offer a 20-week money-back guarantee on all HairMax devices. To achieve optimum results, we recommend using the device for 10-15 minutes at least 3 times per week. This ensures that you have given the device chance to start working properly on your hair follicles. We also advise that it can take a minimum of 16 weeks to start to see visible results from the device. If after this time you are still not completely satisfied, simply contact our customer service team to arrange your return. Once we’ve received the product back, we will process your refund minus a 20% restocking fee of the purchase price to cover return admin.
We offer a 90-day money-back guarantee on all Quasar devices. To be eligible for a refund, we ask that you have used the device over a 70-day period, as it takes 12 weeks to begin to see visible results from the device. If you would still like to return your device after this time, simply contact our dedicated customer service team to arrange a full refund.
We offer a range of 90-day money-back guarantees on our top Tria products. We ask that you follow the below treatment plans to make sure you’re getting the most out of your product.
Tria 4x & Tria Hair Removal Laser Precision: We recommend using the device bi-weekly over a 70-day period. We also advise that 12 weeks is the correct treatment time to see results from the device.
Tria Age-Defying Laser & Tria Eye Wrinkle Corrector: We recommend using the device everyday for 8 weeks, following with a 4-week break. We also advise that 12 weeks is the correct treatment time to see results from the device.
If after this time you are still not satisfied with your Tria device, simply contact our customer service team for a full refund.
We offer a 60-day money-back guarantee on all our Trophy Skin devices. To make sure you’re achieving optimum results, we recommend using the device for at least 1 month before making the decision to return it. This allows the technology to start working deep into the skin, and after this time we would expect you to see some initial visible results. If after this time you are still not completely satisfied, our customer service team will assist you in achieving a full refund.
If you have any questions regarding your money-back guarantee or dedicated treatment plan, please don’t hesitate to get in touch with our dedicated customer service team.