I took the device out of the box I pressed on it didn't work. I want my money back and it's been a huge hassle. There has been 11 emails back and forth. The device hasn't been used but that doesn't seem to matter. I want 100% refund.

Wonderful videos to help guide you in using the product properly. Have used three times and have already noticed a difference.

Initially I was fearful of the idea of using a current on my face and it took me a few attempts to finally get the hang of using my ziip. Once I did it’s become much easier and feels great. It’s too early to see permanent results but I do notice some results after use. Keep in mind I’ve only used it 3 times so far.

So easy to use, programs are as short as 2 min, so you don’t feel like it’s another skin routine chore. Skin feels smooth and soft over the next day, and with time you really see the improvements.

I've only had it about a month but I've definitely noticed an improvement in the quality of my skin. I really hope I will notice more improvement in the firmness around and above my eyes in the future though- which I haven't seen yet, but only early days. My only issue is that whilst using the energise treatment specifically - and I lifst the zipp off my face for a mtoment to pause - it continues and I then lose a few steps of the treatment because it continues and vibrates whilst not actually being in contact with my skin!! This definitely bothers me, and also makes me question the quality and/or if mine is faulty!? I wonder if anyone has had same problem?